Customers can request a return within 3 days from the date of receipt.
The product must be in its original condition, unused, with all accessories and original packaging.
Opened or used products cannot be returned, especially sauna products and underwear, for hygiene reasons.
The customer bears the shipping costs for returns unless the product is defective or damaged.
Customers can request an exchange within 7 days from the date of receipt.
The product must be in its original condition, unused, with all accessories and original packaging.
Opened or used products cannot be exchanged, especially sauna products and underwear.
The customer bears the shipping costs for exchanges unless there is a shipping error or a product defect.